RESPONDING TO JUSTIFIED COMPLAINT: INCORRECT SHIPMENT
[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
I want you to know that we value your business greatly. Please accept my apologies for our incorrect shipment to you on [DATE, ex. Tuesday]; [STATE WHAT YOU WILL OR HAVE ALREADY DONE, ex. I will immediately ship the balance of your order and arrange for the incorrectly-shipped items to be picked up on delivery. Your order should arrive this Friday.]
I sincerely apologize and hope that you will call me at XXX-XXXX if there is anything I can do to minimize the inconvenience this has caused you.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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