RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR
[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 1998]. You are absolutely correct; please allow me to apologize for issuing you an incorrect invoice. I will immediately nullify that invoice (#[INVOICE NUMBER]) and issue you a correct one, as follows:
[LIST NEW INVOICE DETAILS, ex.
5 Magnaflux compressors @ $4,000 $20,000
Tax @ 5% 1,000
Total $21,000]
Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors. Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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