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Archive for the ‘Customers’ Category

RESPONDING TO JUSTIFIED COMPLAINT: DELAYED SHIPMENT

March 29th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, please accept my apologies for our [...]

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RESPONDING TO JUSTIFIED COMPLAINT: RETURN

March 29th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I was sorry to hear that you wish to return our [STATE PRODUCT, ex. Magnaflux compressor]. I want you to know that your satisfaction is extremely important [...]

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RESPONDING TO JUSTIFIED COMPLAINT: INCORRECT SHIPMENT

March 29th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I want you to know that we value your business greatly.  Please accept my apologies for our incorrect shipment to you on [DATE, ex. Tuesday]; [STATE WHAT [...]

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RESPONDING TO JUSTIFIED COMPLAINT: DAMAGED SHIPMENT

March 29th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Your business is extremely important to us.  Please accept my apologies for the damaged [STATE PRODUCT(S), ex. compressor] shipped to you on [DATE, ex. Tuesday].  I want [...]

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RESPONDING TO JUSTIFIED COMPLAINT: RUDENESS

March 29th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I want you to know that we value your business greatly.  I am deeply embarrassed by the manner in which you were treated by our employee on [...]

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RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR

March 14th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 1998].   You are absolutely correct; please allow me to apologize for issuing you an [...]

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REASSURE CUSTOMER THAT PROBLEM WILL BE REDRESSED

March 14th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME & ADDRESS, ex. John Smith 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], It has come to my attention that [NATURE OF PROBLEM, ex. our Magnaflux compressor has malfunctioned at your premises].  I would like you to know that I will personally take [...]

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RESPONDING TO UNJUSTIFIED COMPLAINT: DELAYED SHIPMENT

March 14th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, please accept my apologies for the [...]

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RESPONDING TO UNJUSTIFIED COMPLAINT: RETURN

March 14th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I want you to know that your satisfaction is extremely important to me.  It is for this reason that I was sorry to hear that you wish [...]

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CONGRATULATIONS ON PUBLISHED QUOTE

March 12th, 2009

[DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I have just finished reading [STATE SOURCE, ex. the “The Art of Manufacturing,” article in the New York Daily Newspaper.  I was delighted to see that you [...]

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