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These are some of the most common telephone phrases used when answering a business call. You should learn them until you are comfortable using them. Telephone calls – Common English phrases. Asking for someone:- Good morning/afternoon. Could I speak to (Mr Smith), please? Could I have extension (219), please? Giving a message:- Could you tell [...]
Preparation is one of the things that can help you when making a phone call. This telephone call preparation form is one of the tools you can use:- Telephone call preparation form Date: Contact person (full name and title): Company name: Address: Telephone number(s): Script Primary reason for call: Secondary reason for call: [...]
A Simple Guide to Report Writing A business report is a formal document. It should be concise, well organised, and easy to follow; using headings, sub-headings, sections. Sections should be numbered: – major section 1,2,3 etc. – first level of sub-section 1.1, 1.2 etc., 2.1, 2.2, 2.3 etc. – second level 1.1.1, 1.1.2, ……, 1.2.1, [...]
Format of a Meeting 1) Facilitator, note-taker, and time-keeper should introduce themselves and define their roles. This will let people know what to expect of them.2) General introduction between all members: Make newcomers, or infrequent members feel welcome by having everyone introduce themselves, or do a ‘check in’ with all present – how is everyone feeling before [...]
Common English Phrases More greetings Greeting the visitor:- Good morning/afternoon. Can I help you? Do you have an appointment? I’ll let (Mr Smith) know you’re here. What name is it, please? Explaining there’s a problem:- I’m afraid (Mr Smith) is in a meeting. I’m sorry, but he/she’s out of the office at the moment. Offering [...]
Tenses for the Verb – To spend Click on the timeline to see how this irregular verb changes with each tense The Past Past Continuous – “He was spending time* with his mother, when he realised he hadn’t got any beer.” Past Simple – “He spent a lot of money on beer in April.” Past Perfect Simple [...]
Many verbs have different meanings, however this section deals with verbs and phrasal verbs connected with money. An example is provided only where the verb is commonly used in everyday conversation. At least one irregular verb in bold is shown in all its forms. Verbs The Verb (infinitive form) The Meaning An example ( Simple Past Tense) Regular [...]
Idiom/Saying Explanation A hole in the wallFor example: 1) “We went for a drink at a little hole in the wall near the university last night.” 2) “I went to the hole in the wall to get some cash.” 1) A small place to live, stay or work in.2) A cash machine. Break the bank.For example: [...]
Only for fun, here are some songs with references to education:- Songs In the Song Title Artist/Group Art school The Jam The art teacher Rufus Wainwright Judy in the school for jiving Philip Gale The dean and I 10CC School bully The Black Box School’s out Alice Cooper Remember the days of the old school yard Cat Stevens Student power The Angelic Upstarts kicked Out Of Kindergarten [...]